HOSPITALITY GUIDANCE

Scottish Government Guidance

On 16 April, the Scottish Government published their Tourism and Hospitality Sector Guidance.

Below is a summary of both general and venue-specific guidance, which will be updated as and when required. Therefore please check back on a regular basis.

Opening Hours

Opening hours vary, therefore it is advisable to call in advance. Though we are generally open Monday, Friday, Saturday and Sunday from 1pm to 8pm (11pm on Friday).

Closing time may extend to 11pm at the bar staff's discretion.

Maximum Capacity

Maximum capacity is 36 in the lounge and 24 in the function suite.

Customer Journey

If the "No Entry, Venue Full" sign is displayed at the main entrance, do not enter.

If the "Main Entrance" sign is displayed, wear a face covering, observe one-metre physical distancing and enter via the main entrance.

At the arrival table, sanitise your hands and take a complimetary face covering if required.

Use your mobile phone to scan the Check-in Scotland QR Code or sign-in at the bar.

Sit at an available table, observing level-specific household rules as detailed below.

Order and pay at the bar, one person at a time. No queueing.

Leave empty tumblers on your table or on the designated "Empties Table". Do not return them to the bar.

Observe the one in, one out system when using the toilet.

Exit by the fire exits, not the main door.

Physical Distancing

Everyone visiting a hospitality setting must remain at least one metre apart from the next person, unless from the same household or a carer.

Face Coverings

Face coverings for customers and staff is mandatory when entering, exiting and moving around hospitality.

There is an exemption for when customers are seated for the service of food and drink. And for back-of-house roles such as kitchen staff or staff who are behind protective screens separating them from customers.

Queue Management

Table service is mandatory in hospitality.

However, "where for practical reasons it is not possible to take payment at the table ... then it is possible for the person paying the bill to go to the designated payment point, wearing a face covering when not seated and observing physical distancing."

Noise Control

No shouting or singing.

Dominoes

Dominoes is not permitted as the proximity of players and the need for sharing equipment makes this activity too high risk.

Levels

Level 1: 5 June

Outdoors: alcohol permitted, maximum of 12 people from 12 households per table, close 10pm.

Indoors: alcohol permitted, maximum of 8 people from 3 households indoors per table, close 11pm.

Level 0: Late June (TBC)

Outdoors: alcohol permitted, maximum of 15 people from 15 households per table, close 10pm.

Indoors: alcohol permitted, maximum of 10 people from 4 households per table, close normal.

Wedding Receptions & Funeral Wakes

Maximum Capacity

From 26 April, up to 50 people can attend a funeral service or post-funeral gathering such as a wake (in a regulated venue) in a protection level 3 area (all of Scotland).

The maximum capacity increases to 100 people in a level 1 area and 200 people in a level 0 area.

Test and Protect

This is mandatory for hospitality businesses. Customer detail collection guidance has been published and must be followed.

Physical distancing

Physical distancing and good hand hygiene remain the most effective measures in reducing the transmission of COVID-19.

2 metre physical distancing, is the default in all settings, and should be maintained within the wedding reception/funeral wake venue.

However, the 1 metre physical distancing exemption applies to the contained hospitality areas of the premises i.e. the bar, restaurant, dining room or café. Clear signage must be provided to indicate that guests are entering the 1 metre zone.

Noise control

Low level background music is permitted. Further guidance can be found in the chapter on background music and sound.

Singing and dancing are not permitted at present. This is consistent with the measures being applied to hospitality more generally. Any change to this restriction for wider hospitality will also be applicable here. Live music is not permitted at receptions and wakes at present.

Speeches should be made outside wherever possible. If indoors, it should be ensured that the space is well ventilated and the speech must be amplified via electronic equipment such as microphones and speakers to ensure that there is no need for raised voices.

Physical distancing should be maintained during speeches.

Microphones should be cleaned regularly and between use.

Entrance/exit arrangements

No welcome line/receiving line. This is because this could represent a breach of the statutory guidance introduced on 14 August 2020 which states that there should be no queuing inside premises.

Additionally, line-ups present a risk as they are likely to bring people face to face and within close contact of one another.

One way entrance and exit where possible supported by clear signage.

Arrangements should be put in place to limit the necessity of guests to touch door handles. This should be via automatic doors or doors being held open where fire regulations allow this.

Queuing

No queuing of any form inside the premises, as supported by statutory guidance.

Systems must be in place to ensure this does not happen.

This may include barriers to prevent access to and congregation of guests at bars.

Improved ventilation

Adequate and good quality ventilation should be standard in indoor commercial spaces – businesses should consider current arrangements and whether additional measures are required to make improvements. HSE guidance on this issue may be helpful.

Face coverings

Staff to wear face coverings in accordance with hospitality statutory guidance issued 14 August 2020.

Guests must wear face coverings other than when eating and drinking. The use of face coverings is mandatory in indoor premises. This includes in those areas of a hotel/venue (such as the hotel reception, toilets or other corridor/circulation spaces) that are not used for eating and drinking.

From 14 September 2020, it has been mandatory that face coverings be worn in premises at all times except where guests are eating or drinking. Exemptions for vulnerable groups/individuals apply.

The wearing of face coverings must not be used as an alternative to other precautions including physical distancing, hand washing and respiratory hygiene. We have published guidance on the use of face coverings.

Seating

Guests should be seated by household and seating may be for up to a maximum of 6 persons per table. There should be no more than 2 households per table and distancing measures should be applied between each household seated at the same table, in accordance with the wider hospitality guidance.

There should be no mixing between tables. The distance between table should be in accordance with the Scottish hospitality guidelines.

Guests should be seated as soon as possible.

Guests should be seated at all times, other than when entering/existing premises or using toilet facilities.

Guests should wear face coverings, other than when eating and drinking.

Set waiting staff should serve the same tables to minimise increased contact with others.

Closing time

Wedding receptions and funeral wakes are not permitted in level 4.

In level 3, the closing time is 2200. The event must close and guests must leave the venue no later than this time. This is covered by an exception in the Regulations to allow for a later closing time than that which is imposed on indoor hospitality more generally. As this is a concession, it is important that Venue Managers observe this strictly.

In level 2, the closing time required in all indoor hospitality settings is 2230. This applies to wedding receptions and funeral wakes.

In level 1, the closing time required in all indoor hospitality settings is 2300. This applies to wedding receptions and funeral wakes.

In level 0 consideration should be given to a sensible closing time that is in line with licensing requirements.

Hand sanitation

There should be a generous provision of hand sanitiser. Hand sanitiser should be provided at every table.

Hand sanitiser (preferably foot operated) should be provided where guests move from one area to another.

Close contact services

Guidance on close contact services is available.

Toilets

Toilet facilities present a significant risk as physical distancing is difficult and there are shared touch points.

Venues must include a risk mitigation plan within their risk assessment offering assurances as to how toilet facilities can be used safely.

Measures must be implemented to support safe use.

You may find it helpful to read: safe use of toilet facilities.

Food

This must be via table service. There should be no buffet service.

Salt/pepper, water jugs, food service equipment and condiments must not be shared between different tables.

Food service must adhere to the following guidance:

Alcohol

Alcohol can be provided at a permitted wedding reception or funeral wake (in levels 0,1,2 and 3).

Alcohol must be provided in accordance with licensing requirements and care must be taken to ensure that physical distancing requirements are maintained.

Venues must put in place the same mitigating measures as they would in other indoor hospitality settings. For example, guests should not approach the bar and protective screens should be used.

In protection level 3, alcohol is not permitted in other indoor hospitality settings. There is an exception in the regulations which permits the sale of alcohol at a permitted wedding reception or a funeral wake.

Cleaning

The venue manager must ensure that the areas used by the event are thoroughly cleaned before the next event takes place.

All cleaning should be carried out in accordance with Health Protection Scotland's gudiance for non healthcare settings.

This may mean enhancement of the cleaning regime normally used at venues.

Venues should take steps to ensure that there is frequent cleaning of touch points that are frequently used. This is an effective measure in preventing infection.

Miscellaneous

At wedding receptions, cake-cutting may take place with physical distancing being maintained at all times and the numbers of guests involved limited wherever possible, with people remaining seated in their household groups. The cake should not be passed from guest to guest.

Activities that involve objects being thrown (such as confetti or bouquet toss) or passed from person to person should be avoided to reduce the likelihood of transmission.

Other objects in the venue being touched by several people (such as guest books, pens or polaroid camera stations/photo booths) should be minimised and hand sanitisation encouraged both before and after contact. The exchange of cards and gifts during receptions should be minimised wherever possible.

Restrictions on capacity

Venues must follow all restrictions on capacity in regulations and comply with associated guidance.

The Health Protection (Coronavirus) (Restrictions and Requirements) (Local Levels) (Scotland) Regulations 2020 provide that for the purposes of minimising the risk of the incidence and spread of coronavirus on the premises, a person responsible for a place of worship, carrying on a business or providing a service must take a number of measures where reasonably practicable.

These include ensuring that physical distancing takes place and ensuring that people are admitted to its premises in sufficiently small numbers to make it possible to maintain the required distance.

The number of guests permitted to attend the wedding reception or funeral wake should follow any supporting guidance, in force at the time of the event.

It is important to reiterate that the numerical limits are contingent upon the venue having sufficient capacity, with physical distancing, to safely accommodate that number of people. We have produced draft guidance on how to calculate capacity limits. Read more: Coronavirus (COVID-19): calculating physical distancing capacity in public settings.